megant 
Member since Dec 20, 2011


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Re: “Bricks Café

HAIR IN MY FOOD!
First off--let me say that I WAS a loyal customer to Bricks. We eat at the Brentwood location probably 3-5 times/ month and we also eat at or get take-out from the Nolensville Road location 3-5 times/month for the past year+.

This past Sunday, while I was dining at the Brentwood/Franklin Road location with family, we had the worst experience and because of it, will NOT be dining at Bricks ever again.

I found a nasty hair in my steamed vegetables. It was so intertwined into a piece of broccoli that when I picked up the hair, the broccoli came with it. Now, I will admit that I have medium length hair and it was not pulled back that afternoon. However, if my hair fell onto the plate, one would think that I would be able to pick the hair up off the top of the food and remove it. This piece of hair, as I stated before, was intertwined in the head of the broccoli. I doubt it fell off of my head and got that tangled around a piece of food.

I called the manager (who might also be the owner? tall, big belly, bad attitude) over to the table to show him the hair in my food. The only word (besides jerk) that comes to mind is completely APATHETIC! He could care less. I wasn't rude, I wasn't ugly, I wasn't really even that upset. I just wanted him to know that somehow hair was getting into their food. Because, let's get real--mistakes happen. His reaction----"there is no way that could have happened. Our vegetables come to us fresh in a sealed bag." Okay--so a human with hair doesn't package them? A human with hair doesn't get them out of the package when they are cooked? A human with hair doesn't plate them? He NEVER apologized. He acted as if he could care less. He didn't offer to refund the meal....nothing! In fact, I saw him over behind the hostess stand talking to our server & the hostess with a look of total smirk on his face. After that point, our server never spoke to us as she came back to the table. No offer for refills, nothing. They, of course, did not refund the meal. As we were leaving, the hostess just looked at us and did not speak. They acted as if we did something wrong. The manager/owner saw us getting up from our table and turned and walked to the back of the restaurant so he wouldn't have to talk to us as we were leaving.

Last I checked, the restaurant business is pretty competitive. Obviously, this guy doesn't care. The worst customer service I have seen in a long time. Because of his bad attitude (not the hair), they have lost our business.

1 like, 0 dislikes
Posted by megant on 12/20/2011 at 3:51 PM

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