I'm sorry that we are unable to accept amex. Their merchant fees are OUTRAGEOUS (10x those of other companies), and our menu prices are so low that our bottom line just can't take the beating. -Elizabeth
@ Jennifer- that is a total bummer. I am so sorry that we were out of the pie- that one particular menu item is my favorite way to end a shift. Shoot me an email at firstname.lastname@example.org and i'll buy your next one.
@SB- we have found some sound-absorbing panels that can be bought locally; we will try to get them in by next week at the latest. I'm sorry that someone's unruly child interfered with your meal. There have been two occasions (both of which have occurred when I wasn't there) when it seems that we should have been more proactive on our end with regard to the behavior of other people's children. I'll initiate a discussion about how to handle these situations at our next manager's meeting. Thanks so much for your feedback. -Elizabeth
I'm pleased that you found our food, staff, and pricing to your liking. However, I must say that I am disappointed by your reaction to our physical facility. Far from being thoughtlessly put together and cheaply financed, every single detail of our family-owned and operated restaurant was hashed out in minute detail and executed by local craftsmen and -women. Our booths were hand-crafted in maple, finished with a zillion layers of polyurethane, and designed with rounded corners to facilitate comfortable ingress and egress; the area underneath the seats was designed to be used for storage, as we are extremely limited in space in our cozy cottage. The colors on the walls were debated endlessly and were selected for both their warmth and eclectic vibe. Each piece of art was hand-chosen one item at a time by either Brian or myself; the flag is by local artisan Ben Caldwell. Our electrician suggested that we turn exposed conduit into the "air aquarium" that you can find at the bottom of the ramp toward the back of the dining area.
We made a conscious decision not to upholster the booths or to use rugs because they are very difficult, if not impossible, to keep clean. I am planning to purchase small, washable cushions for people (such as my grandmother) who find the booths uncomfortable on their rear ends.
We will continue to make modifications as we recognize a need for them. Since we opened we have added film to the front windows to repel the late afternoon bright light and to help cut down on sources of heat. We have replaced the existing air conditioner and have added an additional unit. We are currently researching ways to cut down on the noise level, since the downside of so many smooth, easy to clean surfaces is that they reflect and amplify sound, rather than absorbing it. We will add pieces of art/decoration as we come across it- Brian recently found a fabulous metal horse and pig at the farmer's market.
I am absolutely aware that we will not be able to please everyone, but it will certainly not be from lack of effort on our parts.
Thank you to the 491 people who have "liked" us on so far on Facebook, to the many, many people who have blogged about our restaurant (links to these blogs available on our website: www.thewildharenashville.com), and to all of you who are helping us to spread the word about our little place. We continue to be amazed at how quickly we have become popular without having spent a single dollar on advertising.
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