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Re: “Nashville Dinner Theatre

What HORRIBLE experience & what TERRIBLE customer service. First of all, my wife & I live outside of town but I heard their Christmas show - A Scattered Smothered & Covered Christmas starring Joyce DeWitt - advertised on the radio & thought that it might make a perfect surprise Christmas present for my wife in that we could to drive into Nashville, eat at & watch the show over at the dinner theatre on Printers Alley in downtown Nashville, then spend the night in town after the show as we would be getting back very late otherwise. I found a good deal through Groupon and thus purchased my tickets in good faith that they would be honored. None of the tickets that Groupon were selling were for a specific show & they stated that reservations must be made through the theatre. No big deal there so I made reservations for the first available show - which also happened to be be the only show - we we could make. I made the reservation almost 3 weeks in advance and then made accommodations in to stay in Nashville a few days later. Anyway, I received an email just 2 days before the show to ask for "volunteers" to give up their tickets b/c they had somehow "magically" overbooked the show. Since I had reservations to stay overnight in town & this was the only show we could make, I responded letting them know this & that we could not be give up our reservation. However, the very day of the show - just hours before the start of the show really - the people I emailed previously disregarded everything I said & went ahead & canceled my reservations anyway. This was all done without without warning me or even without a telephone call to let me know in person that I was getting bumped. To top it off, all I received notifying me was a generic email stating that they had canceled our reservation & there was nothing I could do. No apology, no no warning, zip! After several unanswered calls to the box office & several more to another contact listed in my surprise email, I was finally able to get a hold of the world's least customer friendly representative who answered the phone & just didn't care. He even told me bold faced lies by trying to push blame on to Groupon for the overbooking even though Groupon sold a dateless ticket & the required reservations were made through their theatre. I could understand if Groupon were at fault & oversold the show but how could they even do that with a dateless general ticket? If it's one thing I can't stand it's being treated like crap & then having someone try to cover it up by lying about it & trying to blame someone else. What a HORRIBLE experience & what a terrible business. I hope they do nothing but fail from here on out & with this kind of service I have no doubt that they will. If you are wise you will avoid this place at all costs so you don't have to go through the same ordeal. BOOOOO!!!!

Posted by nsanefire on 01/15/2011 at 4:40 PM

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