My husband and I thought we would catch a nice dinner before meeting friends downtown later in the evening. On the Saturday night of 8/26/12 (8pm seating), the restaurant was only 30% full with no one waiting for a table. Now we know why:
The kitchen and/or server lost our dinner order for over an hour; the waitstaff was apologetic but nonplussed (i.e., "this happens all the time") .
My husband requested no onions in one dish which, when finally delivered an hour and a half after ordering, was chock full of onions - with much more onions than any normal recipe might have reasonably been expected to include (Shrimp and grits), which felt like an intentional slight after an hour and a half of waiting for the order.
Duck and gnocchi: Duck breast was properly prepared (juicy and rare) but gnocchi was dry (undercooked) and the dish had no sauce to speak of on the plate.
We are extremely easy to please and aren't true foodies. The restaurant did comp the Shrimp and grits and offered a dessert gratis, which was a good effort to appease. However, we can't return here with clients or friends due to the uncertainty of the food and service, so we will not be back.
I should also point out to the dating community that the atmosphere is dreary and spartan and therefore Mad Platter is not a good choice to impress a dinner date.
Perhaps you'll have better luck.
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