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Comment Archives: Locations: Food and Drink: 1 Star

Re: “Raz'z Jazz Bar and Grill

I have been eating here since he opened his first site on Murfreesboro road and have continued to support him with his Smyrna site. However, after last night I will not visit either site again. I had the worst experience I have had up to date, from this restaurant (Murf. Road) or any restaurant for that matter.

I took my mom out for a Mother's day dinner, where I have taken her many, many years before since the food and service was always outstanding here. We arrived at 6:05, got seated. No one took our drink order, addressed us, acknowledged us until 6:14 - I was ready to leave, but my mom wanted to stay - I couldn't get anyone's attention to ask for our server. Our server was somehow medicated, not sure by what, but her speech and eyes were not normal. She took our order, we got our drinks, salad and bread. She then "verified" what we had ordered (she had written down, but couldn't read her writing).

The table behind was trying to tackle their server also, but their service was great compared to ours.

At 6:45 I went to the bar and asked to speak with a manager (1st time I requested a manager), the bartender assured me our food was coming.

At 6:50, here comes our food. My mom's order was correct, however, mine was no where near what I ordered - even after writing it down and verifying again. We were told mine was on it's way.

So, my mom ate and at 7:15 here came my food - my mom was done - they never told me it had to be cooked, never checked on me from 6:50 to 7:15. I asked four waitresses, including the bartender, for a manger 7 times. I was told Razz's wife was in the back and that was the only manager there. I never saw anyone except the bartender. No manager even attempted to come by our table.

She brought out my food - which I had requested to be cancelled 25 mins prior. She offered to take my portion off the bill. I told her I did not expect to pay for anything since I did not get to have dinner with my mother, on mother's day. I did not end up paying, but I think that is because I was getting louder with my frustration and they wanted me out of there.

This did not seem to be an "off" night to me. I know that Razz's brother was in the kitchen, I saw him. It is very sad that we were treated like this, from a place that I have visited since it opened. The last few times I ate at the Smyrna location, the service and food was also off - not to this degree, but enough to be noticed. I would say I eat here about once or twice every three months.

If you hit it on a good night, I'm sure it's good. I just wont be going back to either location to find that good night. It is a Mother's day that will not be forgotten - that's for sure.

Posted by SW on 05/15/2012 at 8:23 AM

Re: “tayst [closed]

Just ok. I had much higher expectations for Tayst, especially as an award-winning restaurant. The food was mediocre and the server had no knowledge of the menu.

Posted by Nicole on 03/08/2012 at 9:22 PM

Re: “Chinatown Restaurant

This place sucks... last time I ordered Beef and Broccoli and got this soupy mess that was watered down. The rice tasted pretty bad as well. I would definitely head down to brentwood and go to No. 1 Chinese instead.

Posted by ilikefood on 02/06/2012 at 9:49 PM

Re: “Miel

Very poor experience, when we arrived at 7 for our reservation we were ignored by the receptonist who kept her back to us while on the phone, finally an different empolyee asked to show us to a table right next to the only other people there. When we asked to be seated at a different table she kept repeating, "what does that mean?". After requesting four times in the most polite fashion, we never were able to communicate our request, somehow we never got the right answer to "what does that mean?".
However, she did note one of our party had a styrofoam cup with a tablespoon of Constant Comment tea left in it and took great offense even after it was thrown away.
We found an alternative restaurant in short order where we were well received.
Meil Resturant..suprising poor quality and worse communication skills, their rude behavior kept us from ever tasting their food. It may well expalin why the resturant was mainly empty at 7 on a Saturday night

1 like, 0 dislikes
Posted by Surpised patron on 02/05/2012 at 7:56 AM

Re: “Wild Wasabi

Obviously if you eat hereyou have never eaten at Ru-Sans. DON'T waste your money, sushi was all rice with little fish, the rolls are the smallest I have ever seen and the choices were minimal!!!
Ru-Sans lunch buffet is soooo much BETTER!!!

0 likes, 10 dislikes
Posted by trutigliano on 02/02/2012 at 12:14 PM

Re: “Bombasha Brazilian Steakhouse [CLOSED]


1 like, 1 dislike
Posted by FOOD JUDGE on 01/13/2012 at 7:31 AM

Re: “Star Bagel

I was so shocked how filthy Star Bagel was. I took some friends from St. Thomas there for lunch and there was paint peeling, dust hanging from the ceiling vents, water stains everywhere, the floor was disgraceful. And the women's bathroom....well the sink was full of hair and the toilet was nasty....I left quickly. The bread on my sandwich was burnt with a "little" dab of chicken salad and they sent me the wrong soup.

I'll never go back until they clean up the place!

0 likes, 1 dislike
Posted by cnewman on 12/29/2011 at 6:24 PM

Re: “Bricks Café

First off--let me say that I WAS a loyal customer to Bricks. We eat at the Brentwood location probably 3-5 times/ month and we also eat at or get take-out from the Nolensville Road location 3-5 times/month for the past year+.

This past Sunday, while I was dining at the Brentwood/Franklin Road location with family, we had the worst experience and because of it, will NOT be dining at Bricks ever again.

I found a nasty hair in my steamed vegetables. It was so intertwined into a piece of broccoli that when I picked up the hair, the broccoli came with it. Now, I will admit that I have medium length hair and it was not pulled back that afternoon. However, if my hair fell onto the plate, one would think that I would be able to pick the hair up off the top of the food and remove it. This piece of hair, as I stated before, was intertwined in the head of the broccoli. I doubt it fell off of my head and got that tangled around a piece of food.

I called the manager (who might also be the owner? tall, big belly, bad attitude) over to the table to show him the hair in my food. The only word (besides jerk) that comes to mind is completely APATHETIC! He could care less. I wasn't rude, I wasn't ugly, I wasn't really even that upset. I just wanted him to know that somehow hair was getting into their food. Because, let's get real--mistakes happen. His reaction----"there is no way that could have happened. Our vegetables come to us fresh in a sealed bag." Okay--so a human with hair doesn't package them? A human with hair doesn't get them out of the package when they are cooked? A human with hair doesn't plate them? He NEVER apologized. He acted as if he could care less. He didn't offer to refund the meal....nothing! In fact, I saw him over behind the hostess stand talking to our server & the hostess with a look of total smirk on his face. After that point, our server never spoke to us as she came back to the table. No offer for refills, nothing. They, of course, did not refund the meal. As we were leaving, the hostess just looked at us and did not speak. They acted as if we did something wrong. The manager/owner saw us getting up from our table and turned and walked to the back of the restaurant so he wouldn't have to talk to us as we were leaving.

Last I checked, the restaurant business is pretty competitive. Obviously, this guy doesn't care. The worst customer service I have seen in a long time. Because of his bad attitude (not the hair), they have lost our business.

1 like, 0 dislikes
Posted by megant on 12/20/2011 at 3:51 PM

Re: “Mama Mia's

I agree with Joe Savage & Nyshired about Moma Mia's- It just plane sucks. When you walk in the sign on the table says $5.00 corking fee & $2.50 per six pack of beer- Why ?
They had many tables available but wanted to seat us at the table by the door, it's December & cold-we had to ask for another table.
The servers & Manager just don't care if you are happy or not.
We ordered two entrees, one Lasagna & one Penne bolognese with sasage. We received the extravaganza & the Penne pesto.
Both dishes were cold. I think we got someone elses order ?
When we finally found our server she said she would talk to the manager ? Why ? (Just bring us the right orders) She returned and said the manager would adjust the price- now we are paying more for the meals we didn't order and it was also cold?
I gave up trying to comunnicate with insanity, paid the bill and left- never to return :~( Barry Harkin, Nashville, TN

0 likes, 1 dislike
Posted by Barry Harkin on 12/04/2011 at 10:24 AM

Re: “Bella Napoli

While the food was good, the service was TERRIBLE. Our waitress was very pleasant, but we had two issues. First, my ID was denied because it looked 'fake'. While I was visiting from out of state, I had two forms of identification and it still look half an hour to get my glass of wine. Second, The group I went with was using a Scoutmob. When we received our checks the alcohol was not discounted. We had to send the check back 3 times before we asked for the manager. The manager was the RUDEST manager I have encountered at a restaurant. When we asked about the discount on the alcohol, his response was 'We have never discounted alcohol before and if you have a problem with the Scoutmob you need to call them and complain'. The Scoutmob did not say the deal excluded alcohol, but the manager didn't seem to want to work with us at all. He was not listening, just talking in a very condescending manner. I will not be going back to Bella Napoli EVER. And if you plan on drinking a glass of wine, don't expect a discount if you're using a Scoutmob. This is a very unfortunate situation, food was good, but you can't have a successful restaurant with a terrible manager.

0 likes, 3 dislikes
Posted by Andrea on 10/17/2011 at 8:22 AM

Re: “Gojo Ethiopian

This place is filthy. If you loooove dense cigarette smoke and loud unbathed Afrikaners, then by all means go!!!!

Gojo... It is the only restaurant I have actually walked out of. No indeera for ME!

0 likes, 2 dislikes
Posted by Tommy Salami on 09/27/2011 at 9:57 PM

Re: “Nashville Nightlife Theater

Well I really don't know what to say but honestly bad experiecnce and not worth the price at all. There is a reason they bus people in, not something I would recommend in fact just the opposite.

Posted by Mike on 09/26/2011 at 9:11 AM

Re: “B.B. King's Blues Club

Average food, bad service, crummy plastic decor...not really what you'd expect at these prices. The music was just...OK.
I'm sure they just rent BB Kings name and that he doesn't have anything to do woth the running of the place. better take a loom Riley! Its your name on the marquee!

0 likes, 1 dislike
Posted by CITYBOY on 09/21/2011 at 4:26 PM

Re: “Bailey and Cato Family Restaurant

My husband and I have been to this little place a dozen times. We have recommended them to several of our friends. Although we have never felt comfortable w/the atmosphere/attitude of the staff and surroundings (very dumpy), we have tried to patronize this place because they are a minority owned business. I have a saying, "I don't pay for bad service". I have put this saying aside many many times in this place because the staff always seem to be attitudal, angry, and unprofessional. They make you feel as though you are a bother rather than a valued customer. No one ever says.. hello, welcome, thank you, or come back to see us. I can't recall ever noticing a score (too distracted by the attitudes). As of right now, we are done! My husband and I will not continue to put our money into a place that obviously does not care anything about its customers, and care even less about offering their customers a decent, clean establishment. You can't even sit down in this place without someone's butt in your face, or them stepping on your toes. It's painfully apparent that they have no intentions of doing anything except pocketing their profits. For the record.... The greens are always dry (could do w/a little meat grease, and vinegar) the mac and cheese is awful (need to use better cheese and cream) I had the sweet potatoes once and said..never would I make that mistake again! They normally keep the dessert behind the serving area, but noticed that some are now in the drink cooler. Decided to try one and the cake was stale. So long B &C. You have lost two very good customers. The sad part about it is... We don't think that they even care.

1 like, 0 dislikes
Posted by penn1725 on 09/13/2011 at 12:45 PM

Re: “Cracker Barrel Old Country Store

Terrible, greasy American fare. The few times I've gone, I have NOT enjoyed the food - very much what one would expect from a chain restaurant. Plus, every time, parking has been a hassle and there has been a long wait to be seated. Pass it by.

Posted by Johnny Uhr on 08/08/2011 at 10:47 AM

Re: “Cheeseburger Charley's

Expensive and terrible quality. Might as well go to Sonic and save a few bucks!

1 like, 2 dislikes
Posted by Burgerhound on 07/28/2011 at 5:15 PM

Re: “Red Door Saloon

This is one of those bars in 5 points that fills up solely on location alone. If you are a local who knows one of the bartenders good for you and the convenience of such. If not, avoid this bar at all costs. Lots of fun until you cash out, and find your tab padded. Good luck trying to disseminate what you actually owe because there is not one person there who cares anything about you when it comes to money and your tab. Pay up or suffer, and these folks will intimidate when they need to. Highly suggest avoiding. The whorish looking dark haired female bartender (not Tracy) will harass you for a better tip and pad your tab unless you call her on it. Good luck getting a positive outcome. I didn't have the cajones to punch her in the face but maybe you will. I write this in the intent to all who read reviews in the hope you steer clear until this bar (a franchise, sadly) man up and accept that they are in the customer service business and we, as consumers, have the power to persuade a company like this to acknowledge its consumer base's needs for fairness or watch it's consumer base boycott its moneygrubbing ways (it is a business that makes craploads off of you for grabbing a few drinks) and encourage the establishment to hire people with a little more integrity. The owner is interviewing via fuck!ng chicks. Steer clear. Way overpriced.

2 likes, 1 dislike
Posted by Shorteeb21 on 07/23/2011 at 2:16 AM

Re: “Couva Calypso Cafe

Had not been to one in years so we thought we would try Elliston place. The redhead with the chest tattoo was rude once we walked in the door. We apologized for our forgetting that we had to wait to be seated and she was still belligerent and rude. We walked right out and never coming back again.
Wife added "l they didn't have a hostess or server anywhere near the entrance. No one said anything to us when we came in, and the menus where already on all the I assumed you sat yourself. Then and only then did someone acknowledge our presence and she was unnecessarily rude and flat out bitchy about it."

Posted by Nashblackcat on 07/02/2011 at 1:54 PM

Re: “Bombay Bistro

This place was horrible. Not only was the service bad but the food was cold as well. This place had no A/C, even the employees were complaining about how hot it was. The owner was rude and the servers were super slow. I will never go back to this place ever again. I will stick to Sitar in Nashville or The Taste of India in Franklin.

1 like, 1 dislike
Posted by nishu on 06/19/2011 at 11:32 PM

Re: “Beyond the Edge

i witnessed a bartender break into tears and begin berating customers. the reason being that his boss apparently berates the employees when they do something wrong. it's creepy.

0 likes, 2 dislikes
Posted by EastNashvilleGuy on 06/17/2011 at 7:16 PM

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