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Comment Archives: Locations: Restaurants: Pizza: 1 Star

Re: “Bricktop's

Run away if anyone asks you to go to brunch there. The decor is the best thing I can say about this place. For the first time in my life, I left a restaurant hungry and had to get something to eat afterwards after spending $60 at this culinary dump! I ordered the hueos rancheros which was two eggs laced with a little sauce on two corn tortillas. It was six bites and nothing else on the plate. No black beans no salso and no chorizo as advertised on the menu. I should have sent it back the minute I saw it. Unbelievable. I should have taken a picture with my cell phone. You would not have believed it.

0 likes, 2 dislikes
Posted by Disappointed and Ripped Off on 06/29/2014 at 9:35 PM

Re: “Castrillo's Pizza

I called Castrillo's one evening at 4:30 to order; got voicemail stating "we are closed from 2-4 p.m." Called again at 5:00 to get same recording. At 5:30, I ordered elsewhere. Later that evening, I emailed Castrillo's to let their owner/manager know of the oversight on voicemail.
The response was shocking! I was told that there was an event that kept them from opening until 6 p.m. What about the voicemail? Their owner told me he didn't care if I went elsewhere since he had 5.000 happy customers. In fact, he told me "good luck."
Perhaps, if they took care of customers, they would have 10.000 customers by now. Will I ever eat at Castrillo's again? Hell, NO!

J.C Reagan

Posted by Jay Reagan on 12/23/2012 at 1:28 AM

Re: “Sole Mio

I hate having to write negative reviews, but if I could save someone from a bad experience, then I feel somewhat obligated. Went to Sole Mio's with a small group celebrating multiple birthdays. Never been before, but we were in the mood for Italian and were going to a show a few blocks away after dinner, so it fit nicely with our plans. We were in a great mood, so it took a lot to bring us down. Every course we ordered was bland and boring, which is inexcusable considering that it is more expensive than other local Italian restaurants that offer the same items. There were no real values on the wine list. Markup was substantial for a restaurant as sub par as it was. Do you know how depressing it is to say "This dish actually tasted better at Olive Garden"? I absolutely hate Olive Garden. It was that bad. I know I might sound somewhat cheap complaining about prices. To clarify, I don't mind at all to pay more for better quality food. But if you can't even beat Olive Garden, then you probably should just shut it down. To wrap the meal up, we got a few desserts for the table. The waiter said they were "taken care of", since we were celebrating multiple birthdays. They weren't. He still charged us anyway. In short, if you like Italian food, don't go here. It's just sad.

Posted by TheNashVillain on 09/28/2012 at 12:57 PM

Re: “Mama Mia's

My wife and I went in for dinner on a Wednesday night; I hadn't been in years and it was her first visit. I remembered the service being mediocre but the food being very good.

The service hasn't changed -- it was appallingly bad. The restaurant is not well-run from a service perspective; of the 3 servers on-shift one was far more concerned with loudly sorting and rolling clean silverware than running any food, which was left in the window for minutes at a time. The credit card machine was broken, and I overheard from another table that their soda machine was not functioning, either. For a restaurant that serves neither alcohol nor tea, it appeared the beverage choices left were tap water and sprite. Mercifully, we had purchased a bottle of wine from the nearby liquor store, which proved the saving grace of the evening.

The food? Perhaps my palate has improved, my memory was inaccurate, or the food has simply gone downhill. The salads were slathered in bottled, flavorless, pre-made dressing. The pasta was not fresh -- while properly cooked, it was clearly dried pasta. The sauces were average; the bolognese lacked any richness or depth. The garlic bread (which we asked for repeatedly and was delivered near the end of the meal) tasted like it had been popped out of a Pillsbury can -- artificial and oily. I felt the prices were not in line with the quality.

Overall, I couldn't recommend this to anyone -- in the 20 years since this place opened, Nashville now has many Italian options that do a better job than Mama Mia's in all areas -- decor, service, and most importantly, food.

0 likes, 1 dislike
Posted by mediumduck on 08/17/2012 at 7:58 AM

Re: “Bricks Café

HAIR IN MY FOOD!
First off--let me say that I WAS a loyal customer to Bricks. We eat at the Brentwood location probably 3-5 times/ month and we also eat at or get take-out from the Nolensville Road location 3-5 times/month for the past year+.

This past Sunday, while I was dining at the Brentwood/Franklin Road location with family, we had the worst experience and because of it, will NOT be dining at Bricks ever again.

I found a nasty hair in my steamed vegetables. It was so intertwined into a piece of broccoli that when I picked up the hair, the broccoli came with it. Now, I will admit that I have medium length hair and it was not pulled back that afternoon. However, if my hair fell onto the plate, one would think that I would be able to pick the hair up off the top of the food and remove it. This piece of hair, as I stated before, was intertwined in the head of the broccoli. I doubt it fell off of my head and got that tangled around a piece of food.

I called the manager (who might also be the owner? tall, big belly, bad attitude) over to the table to show him the hair in my food. The only word (besides jerk) that comes to mind is completely APATHETIC! He could care less. I wasn't rude, I wasn't ugly, I wasn't really even that upset. I just wanted him to know that somehow hair was getting into their food. Because, let's get real--mistakes happen. His reaction----"there is no way that could have happened. Our vegetables come to us fresh in a sealed bag." Okay--so a human with hair doesn't package them? A human with hair doesn't get them out of the package when they are cooked? A human with hair doesn't plate them? He NEVER apologized. He acted as if he could care less. He didn't offer to refund the meal....nothing! In fact, I saw him over behind the hostess stand talking to our server & the hostess with a look of total smirk on his face. After that point, our server never spoke to us as she came back to the table. No offer for refills, nothing. They, of course, did not refund the meal. As we were leaving, the hostess just looked at us and did not speak. They acted as if we did something wrong. The manager/owner saw us getting up from our table and turned and walked to the back of the restaurant so he wouldn't have to talk to us as we were leaving.

Last I checked, the restaurant business is pretty competitive. Obviously, this guy doesn't care. The worst customer service I have seen in a long time. Because of his bad attitude (not the hair), they have lost our business.

1 like, 0 dislikes
Posted by megant on 12/20/2011 at 3:51 PM

Re: “Mama Mia's

I agree with Joe Savage & Nyshired about Moma Mia's- It just plane sucks. When you walk in the sign on the table says $5.00 corking fee & $2.50 per six pack of beer- Why ?
They had many tables available but wanted to seat us at the table by the door, it's December & cold-we had to ask for another table.
The servers & Manager just don't care if you are happy or not.
We ordered two entrees, one Lasagna & one Penne bolognese with sasage. We received the extravaganza & the Penne pesto.
Both dishes were cold. I think we got someone elses order ?
When we finally found our server she said she would talk to the manager ? Why ? (Just bring us the right orders) She returned and said the manager would adjust the price- now we are paying more for the meals we didn't order and it was also cold?
I gave up trying to comunnicate with insanity, paid the bill and left- never to return :~( Barry Harkin, Nashville, TN

0 likes, 1 dislike
Posted by Barry Harkin on 12/04/2011 at 10:24 AM

Re: “Bella Napoli

While the food was good, the service was TERRIBLE. Our waitress was very pleasant, but we had two issues. First, my ID was denied because it looked 'fake'. While I was visiting from out of state, I had two forms of identification and it still look half an hour to get my glass of wine. Second, The group I went with was using a Scoutmob. When we received our checks the alcohol was not discounted. We had to send the check back 3 times before we asked for the manager. The manager was the RUDEST manager I have encountered at a restaurant. When we asked about the discount on the alcohol, his response was 'We have never discounted alcohol before and if you have a problem with the Scoutmob you need to call them and complain'. The Scoutmob did not say the deal excluded alcohol, but the manager didn't seem to want to work with us at all. He was not listening, just talking in a very condescending manner. I will not be going back to Bella Napoli EVER. And if you plan on drinking a glass of wine, don't expect a discount if you're using a Scoutmob. This is a very unfortunate situation, food was good, but you can't have a successful restaurant with a terrible manager.

0 likes, 3 dislikes
Posted by Andrea on 10/17/2011 at 8:22 AM

Re: “Urban Flats [Closed]

Over priced. I also asked if they validated parking in the garage, was told they did, but then really they didn't validate. I hate having to pay for parking at an establishment I'm already giving money to. Valet was not there that day either.

Posted by transplant on 03/05/2011 at 9:52 PM

Re: “Mama Mia's

There is nothing at all unique or special about this restaurant, except to say that one could find better food in a jar of Spaghetti-O's. The pasta was ordered al dente but came out slimy & soggy. The sauce was very sweet and tasted like it was prepared by a rank amateur. The amount of pasta served barely covered the bottom of the plate and the price for it all was ridiculous. When I stated I did not like the pasta and wished to just pay for the salad, I was charged $6.00. Needless to say I will not return to this place anytime soon. Full blame for this is poor management and certainly not Sicilian. The cooks in the rear all spoke Spanish. Not a pretty sight.
Rating Detail:
Food: 1
Service: 1
Atmosphere: 2
Value: 1
Overall: 1

Posted by JOE SAVAGE on 01/28/2010 at 9:59 PM

Re: “Pizzereal

Worst pizza I've ever had. We "splurged" to get the house specialty pizza (the Pizza Spinache @ over $20). I've had better frozen pizza. Seriously. Don't waste your time or your money on this place...
Rating Detail:
Food: 1
Service: 3
Atmosphere: 2
Value: 1
Overall: 1

0 likes, 2 dislikes
Posted by Gabe on 09/28/2009 at 5:27 PM

Re: “Sole Mio

Nice atmosphere, but that's about it. Rude waitstaff (our large group was automatically gratuitized, so maybe that's why?). Our waiter spilled my glass of wine and I had to ask him to replace it for free (he wanted to charge us). One rude look later, he did eventually bring a new glass on the house. I also ordered the 3 course special. Our waiter instead ticketed the first 2 courses a la carte, which was, of course, more expensive. He tried to charge for the 3rd course, but I just declined the dessert. The food was bland, and more expensive than most Italian restaurants in Nashville. Mama Mia's is much better. Avoid this place.
Rating Detail:
Food: 2
Service: 1
Atmosphere: 5
Value: 1
Overall: 1

1 like, 0 dislikes
Posted by Ronnie O on 02/22/2009 at 10:41 AM

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