Friday, March 4, 2011

Weekly Open Thread Passes Along Church's Chicken's Apology

Posted By on Fri, Mar 4, 2011 at 5:29 AM


Remember back in September when a reader named Madison had a terrible Church's Chicken experience, called the company to complain, and received a coupon that could only be used at the same outlet, only when shown to the manager who was likely in charge when the infraction occurred?

If that sounds familiar, then this press release will not surprise. Go on — read it. I'll wait for you.


ATLANTA — March 3, 2011 — Church’s Chicken, in an unprecedented initiative, is closing down its stores in Nashville for 18 hours in order to conduct an intense customer service training boot camp for all its employees. The stores will reopen at 4:00 PM on Monday, March 7.

Church’s is known for great quality products including Original and Spicy chicken, exceptional value and family meals and satisfying the needs of its customers.

When Church’s converted the Mrs. Winner’s restaurants to Church’s Chicken, the company set out to continue the brand’s long tradition of exceptional customer service and hospitality. “We know we did not deliver on that promise,” said John Bowie, Church’s President of U.S. Operations. “In fact, we let our customers in Nashville down and for that, we apologize.”

Bowie is taking Church’s apology to the airwaves on both television and radio in Nashville. He is inviting customers back to enjoy Church’s same great food, served with a whole new attitude and special offers exclusive to Nashville customers.

The U.S. operations president added, “To thank our customers for giving Church’s another chance, we are announcing Nashville Dollar Days. There will be a featured menu item every day for just a dollar.”

The first Nashville Dollar Days offer is a two-piece leg and thigh — every day for just a dollar.

Was it one unfortunate event? Or were there many, many bad experiences like Madison's, or the one related in a comment on that thread by wls1119? Or two failed Church's visits made by the dashing and accomplished Mr. Wood, one of which could be an episode in Goodburger or Harold & Kumar?

Church's will reopen Nashville outlets with its bargain chicken and a new Southern Style chicken sandwich on Monday. If you go, come back here and report.

More to the point of Weekly Open Thread, were you vindicated, proven right, or done wrong this week?

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